Blue Pumpkin Company — Cancellation & Refund Policy

At Blue Pumpkin Company, every seasonal display is thoughtfully curated and prepared specifically for your home. Our collections require advance planning, seasonal sourcing, inventory allocation, and delivery scheduling. To ensure a smooth experience for every client, the following cancellation and refund policy applies.

Reservation Payments

A 50% nonrefundable reservation payment is required to secure your selected seasonal display and preferred delivery window.

The remaining 50% balance must be paid prior to delivery. Blue Pumpkin Company will provide payment instructions before your scheduled delivery window.

Orders must be paid in full before products are delivered or White-Glove Styling & Installation services are performed.

Pay-in-Full Reservations

Customers who select the Pay in Full option receive a 5% discount on their selected package and styling option.

Payment in full confirms the reservation and allows us to begin preparing your seasonal collection. Pay-in-full purchases are nonrefundable for customer-initiated cancellations, except as required by applicable law or otherwise stated in this policy.

Cancellations & Changes

We understand that plans sometimes change. If you need to cancel or request a different delivery window, please contact us as soon as possible.

We will make reasonable efforts to accommodate rescheduling requests based on seasonal inventory, delivery capacity, and availability.

Reservation payments are nonrefundable, and requested changes or rescheduling cannot be guaranteed.

If you have purchased White-Glove Styling & Installation, any requested changes to your appointment are also subject to installation availability.

Weather & Delivery Rescheduling

Because our displays are designed for outdoor spaces, weather conditions may occasionally affect scheduled deliveries or installations.

In the event of severe weather, unsafe conditions, or circumstances beyond our reasonable control, Blue Pumpkin Company may need to adjust your scheduled delivery or installation.

We will contact you to coordinate an alternative date or delivery arrangement.

If Blue Pumpkin Company is unable to fulfill your order and a mutually acceptable alternative cannot be arranged, we will provide a refund for the unfulfilled products or services, as appropriate.

Pumpkins, Florals & Natural Materials

Our seasonal collections feature natural pumpkins, gourds, mums, florals, greenery, and other organic materials.

Because these are natural products, variations in color, size, shape, texture, and appearance are expected and contribute to the unique character of each display.

Natural materials are perishable, and their longevity depends on weather conditions, sunlight, temperature, wildlife, and ongoing care.

We cannot guarantee the lifespan of individual natural items after delivery. Refunds or replacements are not provided for normal deterioration, environmental exposure, or damage occurring after delivery, except where required by law.

Designer-Guided Setup & White-Glove Styling

Every fall display includes our Designer-Guided Setup, featuring styling instructions to help you arrange your collection at home.

Customers may also choose our optional White-Glove Styling & Installation service for an additional fee.

White-Glove services are provided only when specifically selected and purchased. Purchasing a seasonal collection does not automatically include professional installation.

Optional digital design concepts or visual previews are intended as styling inspiration. Actual arrangements and natural materials may vary.

Décor & Rental Items

Certain decorative accessories, including designated lanterns and rental pieces, remain the property of Blue Pumpkin Company.

Company-owned décor is provided for temporary seasonal use and must remain available for scheduled collection.

Customers are responsible for taking reasonable care of rental items while they are in their possession. Any applicable charges for missing or damaged rental items will be disclosed in the relevant product or rental terms.

Damaged, Missing, or Incorrect Items

We take pride in carefully preparing each seasonal collection.

If your order arrives with missing items, incorrect products, or damage that occurred before or during delivery, please contact us promptly.

We may request photographs or additional information to help evaluate the concern.

Depending on the circumstances, we will work toward an appropriate resolution, which may include replacement, correction, or a partial or full refund.

Nothing in this policy limits rights or remedies available under applicable consumer protection laws.

Gift Cards

Blue Pumpkin Company gift cards are nonrefundable and may not be redeemed for cash except where required by law.

Gift cards may be applied toward eligible Blue Pumpkin Company products and services, subject to availability and applicable gift card terms.

Contact Us

For cancellations, delivery changes, damaged items, or questions about your order, please contact:

Blue Pumpkin Company

Email: bluepumpkinco@yahoo.com

Phone: (619) 760-6317

Curated Festive Décor – At Your Door